Returns & Exchanges

At SkinKraft, we want you to be completely satisfied with your personalized skincare journey, which is why we offer a 30-day satisfaction guarantee on all formulations. If your custom regimen isn't providing the results you expected, we provide a hassle-free return or replacement process.

Return Process

• 1.
  Initiate Request

  Log into your SkinKraft account and navigate to the 'My Orders' section to select the items you wish to return within 30 days of delivery.

• 2.
  Quality Assessment

  Our dermatologists may reach out for a brief consultation to understand why the product didn't work for your skin type to improve your future formulations.

• 3.
  Package Pickup

  Once approved, securely pack the products in their original packaging and our courier partner will arrive for a doorstep pickup within 48-72 hours.

• 4.
  Refund Processing

  After the returned items reach our warehouse and pass a quality check, your refund will be credited to your original payment method within 7-10 business days.