Frequently Asked Questions
Everything you need to know about your personalized skincare journey.
How do I know which products are right for my skin type?
Every SkinKraft regimen starts with our dermatologically-approved SkinIDâ„¢ quiz. By analyzing your skin concerns, lifestyle, and environment, we curate a customized routine specifically for your unique needs.
Are SkinKraft products safe for sensitive skin?
Yes, our products are formulated without harsh chemicals, parabens, or sulfates. We prioritize clean, science-backed ingredients that are gentle yet effective for all skin sensitivities.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery in real-time.
What is your return and refund policy?
We offer a 100% Satisfaction Guarantee. If you are not happy with your results within 30 days of use, you can contact our support team for a full refund or a product reformulation.
Do you test your products on animals?
No, SkinKraft is a strictly cruelty-free brand. We do not conduct animal testing on any of our finished products or individual ingredients.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.